Terms and Conditions

§ 1 Contract Parties

We act as rental agents for apartments solely in the name and for the account of the Landlords of the apartments offered. We do not provide travelling services. Contractual relationships shall exclusively arise between the Landlord and the Client.

§ 2 Conclusion of Contract and Reservation of Apartment

Reservations are made via the website. When using the website, contracts only become effective upon receipt of a written confirmation of the reservation. The pre-reservation of the apartment shall be effected upon dispatch of the rental contract by email. The confirmation of the rental contract only takes place upon receipt of the down payment into our business account or by PayPal within the time period indicated. The Client shall receive a written booking confirmation from us. The minimum stay shall be 2 nights; at Easter and New Year, it shall be 4 nights. Shorter stays may be possible upon request and are subject to prior approval.

The registration with the Landlord shall be effected for all persons specified in the registration form and/or all persons using the rental object independent of being specified therein and the Client is liable for all their contractual duties and obligations. The number of persons stated in the contract shall not be exceeded (not even temporarily). We reserve the exceptional case to reverse the reservations (including refunding the full payment) or transfer reservations to another apartment upon agreement with the Tenant, should the necessary requirements be given. In this context, the rental agent may not be held liable.

§ 3 Price and Payment

The prices for the apartments include all extra costs, such as electricity, water, gas, heating, air conditioning, bed linen, towels, wifi internet etc., unless specified otherwise in the apartment description. Therefore, no ancillary costs will be charged. Cleaning costs shall be listed separately. Insofar as there is no mention of a separate deposit in the apartment description, the Landlord shall not charge for it.

The price specified shall be understood as for one rental object, for the specified number of persons and per nights. On behalf of the Landlord, we require a down-payment which shall be effected by bank transfer or PayPal into our business account. The deadline of the down payment is 7 days. We will be happy to reserve an apartment for longer and free of charge by prior arrangement.The remaining amount shall be transferred until 14 days of arrival or paid on the day of arrival to the Landlord in EUR upon receipt of the keys at the apartment.

§ 4 Cancellation

Flexible cancellation policy - Bookings can be cancelled before arrival at any time. We will credit you the payment for a later booking. This offer is not limited in time and can also be taken up by third parties, family members or friends at any time.

The customer can withdraw from the contract at any time before the start of the rental period. The declaration of withdrawal should in any case be made in writing by e-mail.

The following flat-rate withdrawal fees have been agreed in the event of a cancellation:

- 25 % of the total price up to 15 days before the start of the rental period. We will convert this amount into an unlimited credit note.

In the event of withdrawal from 14 days before arrival or in the event of non-utilization of the rental property, the total contractual price, excluding house cleaning fee, is due for payment. The deposit paid will be deducted from the cancellation fee. The total payment made will be credited to you for a later booking. The credit note is not limited in time.

For booking changes an administrative fee in the amount of 25 EUR shall be due. We are authorised by the Landlord to accept the cancellation charges. Taking out a cancellation insurance is at the Client’s discretion.

§ 5 Client’s Duty of Cooperation, Miscellaneous

If the Tenant notices any damage to the rental object or has any complaints in connection with the Landlord’s description on the website, the Landlord shall be informed thereof immediately. Should there be any claims which cannot be resolved by the Landlord, it is recommended to agree on and effect a price reduction. Should the Tenant not inform the Landlord of the defects, there shall be no reduction in price. In the case of any defects, the Tenant has a duty to cooperate in regard to the remedy of the defect, particularly to allow the Landlord or his representative to visit the apartment and to keep the damage to a minimum. The Tenant shall leave the rented apartment in the same conditions as he received it. This does not include normal house cleaning, which is carried out by the landlord after departure. Any damage shall be reported to the Landlord immediately and a solution shall be found. All technical faults shall be reported to the Landlord immediately in order to get all necessary help.

§ 6 Arrivals and Departures

The Client is responsible for his arrival and departure. The address of the apartment and a detailed description of how to get there is written in the agreement form. We shall provide a general map of the vicinity of the apartment. Arrivals are usually between 2 pm and 8 pm, departures at 11 am at the latest. Any earlier or later arrivals may be organized individually. We respond to the wishes of our guests in the best possible way. Should there be availability, an arrival may take place earlier. A later arrival and departure can be arranged at a cost. There shall be no right of a proportionate refund or reduction in the rental price in case of delayed arrivals and/or early departures.

§ 7 Warranties, Exclusions and Limitations of Liability

Lisbon-Holiday-Apartments shall be liable for compensation of all damage caused by intentional or grossly negligent acts, fraudulent concealment of defects, in case a guarantee has been expressly assumed. Any liability exceeding the aforementioned shall be excluded. The information about the objects was checked and published with the utmost care.

§ 8 Duties of the Client

The apartment shall only be occupied by the number of persons stated in the contract. In case more people than stated stay in the apartment, a reasonable rate shall be charged for that period. The Client is liable to the Landlord for any wrongful damage to the apartment, i.e. of furniture and fixtures. The Client shall be obliged to treat the rental object with all due care. The Client shall inform the Landlord about all damages and defects arising during his stay. In case of imminent danger, the Landlord has the right to enter the contractual property. Pets are generally prohibited and may only be brought after an expressed agreement and notification.

§ 9 Data protection

We undertake to protect all personal data of our Clients which is provided to us for the purpose of concluding the contract against abuse and misuse according to the Data Protection Act.

§ 10 General Conditions

1. All information herein was correct at the time of printing and/or of the most recent update of our website. We assume no liability for print or calculation errors.

2. Head office of Lisbon-Holiday-Apartments: Witold Zacharias, Kopenhagener Straße 26, D-10437 Berlin/Germany.

3. VAT ID: DE 814 917 014